If you want to exchange an item:
If the exchange is for another item we will refund the amount through Wabi Sabi online store and you can make a new purchase in the store.
If you want to exchange the size or color and the amount is the same as your original purchase just send us an email requesting the change. After checking the availability we will send you a confirmation email with the next steps. In this case the customer must pay the shipping costs of returning the item and sending the new request.
Wabi Sabi online store only sells items in perfect condition. If by exception you get a garment with a defect or in case Wabi Sabi sends by mistake a different item then the requested, please contact us firstname.lastname@example.org . In this case, Wabi Sabi will cover the shipping costs.
If your order qualified for free shipping, the client will have to pay transportation costs for return. No returns will be accepted freight collect.
We are confident that our customers will be satisfied with all purchases.
In case you want to request a refund or exchange an item, just send an email to email@example.com no later than 7 days following the date of receipt of the product, letting us know the reason for return.
Items must be returned:
1) In the original state can not be worn, washed or damaged.
2) Complete with all accessories or parts that make up the article
3) their original labels.
4) complete original packaging.
5) The original invoice or a copy of it.
For your safety we recommend you to ship the item by courier or registered post and that you retain proof of shipment. Shipping costs must be paid by the customer that wishes to return. In case the item shipped is defective, Wabi Sabi assume the total shipping cost for exchange and / or return.
Important note: Until we receive the item in our store are under your responsibility.
Once the return is approved, you will receive the amount in the same manner in which you made your payment.
When we verify that the items are in perfect condition and with tags, you will receive a confirmation email telling you the approval for return to the amount you paid.
Remember that the payment to the credit card always depends on your bank.
In case you have any doubts about the return process, please contact us at firstname.lastname@example.org. We will try to resolve it as soon as possible.